Orders placed within Illinois will occur an ILL sales tax; outside of Illinois will have No Sales Tax.
If you wish to cancel your order, contact our Customer Service Department at firstname.lastname@example.org during business hours M-F 8:00am to 5:00pm
Customer satisfaction is our priority. Therefore a 10 days inspection period from date of delivery is allowed. If you are not satisfied with what you received, you may return the merchandise for a refund or arrange for replacement.
Please contact customer service at email@example.com and request a return merchandise authorization (RMA) prior to shipping the item back to us. All return must be approved and returned with shipping prepaid in original condition and in their original packaging and must be in re-sellable condition.
Shipping costs are non-refundable. All returns are subject to a 20% restock fee.
In order for a shipping damage claim to be filed. Pearlandlighting.com has to be notified of the damage within two working days of the damage to shipper. We will file the claim on the customer’s behalf and arrange for replacement at no charge of shipping, or arrange for refund. The package must be received (not refused under any circumstances) and inspected. If the package has been received on damaged condition, please mark “damaged” or “subject to inspection” to shipper’s receipt. Replacement and refund will be accessed according to the amount of the actual damage.
If replacement is required on product that can only shipped in case quantities, then a full case must be shipped and charged for, less the amount of the actual damage and no additional shipping charges.
Refund credits can only be returned back to the card of original purchase; it’s required by law. In the event that a card can no longer be charged back (lost card etc), a company check will be sent to the purchase thru our accounting verification process. It will take approximately three (3) weeks to process a company check and mail out the refund.